Testimonials

Carol’s team brought thoroughly professional and personable capabilities to the sale of our historic Cambridge property. They were accessible, knowledgeable, and we couldn’t have sold our home without their gracious expertise.

Shannah Hall Franckum was outstanding! In all my years of doing business with realtors, she was amazing. Shannah is detailed, prompt, and caring. It was such a pleasure and we were so very thankful to have worked with her!

Shannah was extremely helpful in our process of finding a home. She was responsive and receptive to our wants and needs, and always made herself available if we had any questions. She made the entire process uncomplicated and enjoyable. I would definitely recommend her and her team at Compass.

Carol and Shannah are the nicest, most trustworthy people I know in real estate. They aggressively marketed my place resulting in six bids well over asking and substantially higher than the Zillow estimate. The Carol Kelly Team reinvented the service. Focused and professional. They think outside of the box. Nobody is even close!

There are no easy answers when buying or selling a home, but carol and the compass team have clearly taken the test many times. They were able to unlock the value of our Cambridge condo and we couldn’t be happier. What could have been a long unpleasant process was made a lot smoother by her and the team.

You’re in great hands with the Carol Kelly team. Carol sold my property in Cambridge and her service was exceptional. Every detail was taken care of, I never worried about anything. I needed repair work, painting, new carpet, and a host of other services finished before the property went to market. Carol took care of everything! The final closing went incredibly smoothly. Highly recommend!

We worked with Shannah to buy our home in Cambridgeport and had a great experience! She was able to get us in for a last-minute showing of the home when it went on the market good thing it only showed for two days and we would have missed it! was extremely helpful in guiding us through our offer, and then was always available to answer our many, questions. Thank you, Shannah!

I highly recommend the Carol Kelly Team the service they provide is exceptional! Carol recently handled the sale of my property in Cambridge, and I knew I was in such good hands with every single detail taken care of. The unit needed work before going to market and Carol and her team make sure that everything was completed to the highest standard! The closing went incredibly smoothly. I highly recommend Carol and her team!

We worked with Shannah Hall Franckum to buy our home in Cambridgeport and had a great experience! She was able to get us in for a last-minute showing of the home when it went on the market good thing it only showed for two days and we would have missed it! Was extremely helpful in guiding us through our offer in a multiple bid situation and was always available to answer our many, many questions. Thank you, Shannah!

The home purchasing process is daunting and overwhelming at times but through the ups and downs of the process, Zarya Miranda was a calming voice. She provided direction when I needed it. She encouraged me when I was overwhelmed. And most importantly she celebrated with me when I finally found the perfect home. I am grateful for her amazing energy, professionalism, and insight! Thank you, Zarya!

Carol Kelly really understands the real estate market in Cambridge and the surrounding areas, which makes buying a home so much easier! She knows the ins and outs of the local area rules, the best people for additional services, like real estate attorneys, banks, and property inspectors, and the economic climate of the housing markets. Even my husband, who is not a fan of real estate agents, came to believe that Carol is a tremendous resource!

Carol Kelly and her team are truly phenomenal. Carol’s knowledge of the real estate market is invaluable. The level of service, support, and follow-up the Carol Kelly team brings to any transaction are unprecedented. Carol helped us sell our previous home and acquire our current home. She offers a rare combination of professionalism, commitment, and compassion. I highly recommend the Carol Kelly Team to anyone buying or selling residential properties in the Boston-Cambridge market.

I came to the Carol Kelly team having had a negative experience with a previous realtor who wasn’t able to move my condo in Cambridge after almost two months. From the very beginning, my experience with Zarya Miranda and her Carol Kelly colleagues was flawless. Their seasoned experience with the Cambridge real estate market, understanding of staging and price point, and timing of the process led to a robust sale. All of the team members were friendly, professional, and polished. I cannot say enough about how wonderful the Carol Kelly team is.

From the first call to the lovely gift Carol sent after closing, every interaction with Carol Kelly and her team was simply extraordinary. Carol has a keen sense of the Cambridge market and priced our home perfectly to achieve multiple over asking price offers within hours of listing. Before listing, she secured a fairly-priced painter, landscaper, and housekeeper to spiff up the place and after we accepted an offer, she ensured that the process was seamless. We have bought and sold many homes and this collaboration with Carol Kelly was by far the best one we have ever experienced. What a gem!

The Carol Kelly Team is fantastic, we worked with Carol and Zarya mainly, and they are professional, responsive, and organized. We had a very smooth and happy experience selling our property with them. We were worried about having our property on the market for a few months as we saw that on average other units in the building went pending in at least 3+ months. However, with Carol and Zarya's professional help, they supported and facilitated the property selling process seamlessly, and our unit was only on the market for 2 days, and we accepted an offer that's higher than we expected after the 1st open house. We would HIGHLY recommend the Carol Kelly Team! Thank you Carol and Zarya, and rest of the team!

Carol's experience and knowledge of the Cambridge real estate market were invaluable to my husband and me when we purchased a Cambridge townhouse in 2013. Almost eight years later, we asked Carol to sell this property. Although it was easier to sell than buy in Cambridge, we were grateful for Carol's knowledge once again. Selling a property can be a stressful time, but Carol takes care of any issues that arise. Nothing is a problem she knows someone who can help, whether with repairs, cleaning, painting, staging, or yard work. With Carol's guidance, our property was priced appropriately, resulting in several offers. Carol answers emails or texts almost immediately she's detail-oriented and she's also funny. My husband and I recommend Carol wholeheartedly.

I have bought a number of residential properties over the years. Carol Kelly is by far the best real estate agent I have ever worked with. She has helped me buy and sell properties in Cambridge. She knows the market, she knows how to evaluate properties and how to arrange with painters, stagers, cleaners, and window washers to put a property in the best condition to sell it, most importantly, she knows how to listen to her clients and get the result they want. When my wife and I were looking for a house to buy, carol listened to what we said we wanted and only showed us properties that fit our criteria. When we decided to sell our house, carol was able to accelerate the timeline when circumstances required that we needed to sell months earlier than we had originally thought we would. Carol is the best.

We had an incredible experience with Shannah throughout the entire home buying and selling process. We had a very tight deadline to move and buy, and she guided us through every step with the utmost care, consideration, and attention. She dedicated significant time to helping us stage and ready our apartment for the move, determine what we were looking for in a home and send us curated ideas, access listings right as they came on the market even if this meant adjusting to our schedules rather than posted viewing times, a significant feat given Covid restrictions, generate offers, and navigate all other intricacies of the buying and selling process. The tailored experience made us feel like her only clients, and we were overjoyed by the outcomes on both the buying and selling end.

Carol, Zarya, and their team were exceptional. They assisted me with the sale of a Cambridge property with multiple logistical hurdles far too many to mention. Here are just a few: -I live out of state and could not travel to Massachusetts due to travel restrictions for much of 2020. Everything had to be handled remotely. -They were able to collect quotes and arrange for clearing furniture and items out of the unit. -They collected quotes for cleaning, painting, and renovations. Most importantly, they were able to offer sound advice and guidance from my first contact with them, through the closing, and beyond. They remained in constant communication with me throughout the process, and were always accessible. I recommend them without hesitation.

Carol kelly helped us find our dream home! We recently relocated from Cambridge to Acton, Massachusetts. We have a 9-month-old baby and needed more space to spread out as a family. Carol took the time to get to know us and our individual needs and preferences. We were first-time house hunters, and she helped us learn to trust our gut and how to view houses with a critical eye for quality and condition. She was a master negotiator and we felt completely comfortable trusting her judgment when it came to strategy. Carol always answers her phone. We felt like we were her first priority throughout the whole process. In the end, after a heartbreak that I thought we might not come back from the house had a bad inspection, we found our absolute dream home. This house has everything we wanted and more. I would recommend carol over and over again. Plus, she loved our baby!

We worked with Shannah Hall Franckum to sell our house in the Spring of 2020. We were overwhelmed with what needed to be done to get it on the market in the midst of the Covid shutdown, but Shannah made the entire process easy. She is a master coordinator, helped us to hire the right people to fix it up and get it market-ready, pack up and store what we needed, set the right price, and get it marketed in the right way. Shannah took on the tiniest of details to ensure that everything was done right, without stressing us out, even coming by to regularly check on the repairs, bringing in extra accessories to make the staging really sign, and even picked up our mail when we were away! She reached out to prospective buyers and orchestrated the many private showings so that we ended up with multiple offers in the first week and sold them well over the asking price. It was under agreement in 8 days. I can’t say enough about how professional, calm, knowledgeable, sweet and organized Shanah was about the whole process. I am so grateful for her incredible customer service!

I worked with Carol over the past 18 months leading to the sale of 2 of my properties. Carol and her team brought subject matter expertise, market knowledge, and above all a genuine interest to do whatever is needed to add value and ensure project success for me as a seller and for the buyer who will call these places home. The classy approach that Carol and the team bring to the real estate market in Cambridge is refreshing. Doing the right thing and keeping high standards front and center in not taken for granted. Carol and her team used everything in their toolbox to ensure success. They tapped the marketing machine of Compass and brought many voices to our discussions to ensure that we have a different perspective. This allowed us to have a thorough marketing strategy tapping both traditional media and social media to target reach not only local and national markets but also international individuals looking to relocate to the Cambridge tech and biotech hub. We got inquires from New York, California, Hong Kong, and London to name a few. Lastly, a solid team was created as a result of this experience built on the foundations of trust, data-driven analytics, smart marketing, and spear-like focus to achieve a common goal for me as a developer and for the new homeowner. You will be in good hands to work with Carol and the team. They are simply fabulous!